Format : Our files are in MP3 format and all digital audio players are able to read this format. It's for that very reason that they're generally known as MP3 players.

Capacity : We recommend that you check you have sufficient memory on your player to store the audio guide files. Each guide is generally between 3 to 5 Mega Octets (Mo). If for example you download 10 visits, you'll still need to have another 30 to 50 Mo of available capacity on your player. Having said that, if your player's memory if full, remember you can temporarily store your music files on your computer. You can then store the guides on your player for the duration of your trip.

Format : Portable CD players read audio format and also in the last 3-4 years, MP3 format. This will usually be indicated on the casing of the player itself or in the manual if you still have it. You could also check with the store where you purchased it.

Capacity : Capacity will not be a problem. CD ROMs can store several hundred Mega Octets of audio or MP3 files, that's far more than is necessary here.

Can my phone read audio files?
Check with your operator or retailer.

Does it have the necessary memory ?
Again, its best to check with your operator or retailer

What can I do if the answer is negative?
If this is the case, see if you have enough points with your operator to upgrade to a model offering this function. Also check this new phone has sufficient memory capacity to store several audio guides.

They range from 3 and 12 Mega Octets (Mo), 7 Mo is the average.

Payment transactions are handled through ATOS Worldline's SIPS process, in accordance with French and international interbanking regulations. SIPS ensures complete security for on-line purchases.

To access your account, click on "My Account" which will be found at the top of each page on the PocketVox.com site.

Enter your e-mail and password.

If you've forgotten your password, e-mail us and we'll send you it again by return.

Check your order history. In each order, you'll find a list of all the guides you've purchased and a link enabling you to download the relevant file.

First go to your deposit box under your account.

The guides you've purchased will be listed there.

Each guide is made up of several audio (MP3) files and these have been saved to a ZIP file to make downloading easier.

Firstly you have to DOWNLOAD the zipped guide to your computer and then then EXTRACT (unzip) the guide.

Follow these steps to download and extract a file:

First: Download

1/ Click on the name of the guide in the deposit box list

2/ a dialogue box will open asking you either to open or save the file to your computer.

• Select "save"
• Your computer will then ask you where to save the file. Chose a location and then proceed with the download.

Next : Extract the file

If you have a Macintosh or a PC with Windows 2000 or Windows XP , you'll have no problem as the file will be unzipped automatically.

• Just double click on the zipped file and it will open. You can then transfer its MP3 audio content to wherever you wish

If on the other hand, your computer has an older operating system :

• You may have an unzip programme (called an extraction or decompression programme) which you can use,
• If you don't have an unzip programme there are many free versions available to download. The best known is WinZip which you'll find at www.winzip.com. However, note that you'll be asked to pay for a licence to use this product.
  Alternatively, chose another free version at Download.com.